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In your email to parents notifying them of the auto debit that will take place, please make it clear to the parents that past due balances will not be auto drafted on the 1st of the month and that the parents are required to make manual payments for past due balances.
Some parents are not aware of your practice not to auto draft past due balances, and they have assumed that all outstanding amounts (past and present) are auto debited on the 1st of the month. Hence they are not happy when they find out that they ...1 Planned
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Give a warning if the routing or account number are typed incorrectly or the account info is missing
Our families are complaining when their payment is rejected because the routing or account numbers are typed incorrectly. Is there a way to prompt them to double check their account information or match somehow with the payment info on file?2 Planned
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User Roles for BNGN
It has been requested very often to have a user role created specifically for Buy Now, Give Now. There are times the school would like to assign a user to manage BNGN payments/donations but they do not want them to be able to see other parts of t...1 Planned
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Send amount of award directly to Enrollment Management
When a financial aid award is made in BBFAM (Blackbaud Financial Aid Management), it would be useful to be able to directly send the amount of the financial aid award to the candidate’s record in Enrollment Management. This integration would help ...0 Planned
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100% integration with Flywire - payments posted directly to Smart as opposed to wires to the schools
Please add a 100% integration with Flywire where payments are added directly to the correct family ID (as they select Flywire) as opposed to a wire payment to the school. As we use SmartTuition for a 100% AR solution. Main competitor FACTS uses this.0 Planned
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Update auto debit reminder emails to show actual date payment starts to process
Parents seem to get confused as to when auto payment starts to process. The email they get shows the due date but the processing starts 1 business day before the billing is due. The emails should state that Tuition Management will start processing...0 Planned
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Update Enrollment Website to include second email address.
Currently, families cannot enter a second email address at Enrollwithsmart.com. Enrollment season is around the corner and this is a pain point for families who want invocies to go to more than one email address. Can this be reviewed as high prior...1 Planned
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Let school add payment plan
I have been asking for this for over 10 years. I would like payment plan selection deactivated completely for my school. Instead I would like that line to say "The Administrative Director will add your payment plan as per your contract". I offer p...1 Planned
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Workflow for "Documents cannot be provided" should prompt Admin to approve app to move to Verified
If Admin checks "documents cannot be provided" there should be a prompt to ask "are you sure" and then a prompt that asks "do you want to move this app to Verified status". If family checks "documents cannot be provided" there should be a prompt t...0 Planned
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Allow schools to move an application from documents received to submitted to verified
Allow schools to move an application from documents received to submitted to verified0 Planned