In BBTM, you can’t take advantage of the Gmail address trick of adding a +. For changing firstnamelastname@gmail.com and using firstnamelastname+ST@gmail.com. It says that the email is not valid. Can you update the email field to allow this as a valid email address?
This would also have the potential to allow a school name to be added within the CustomerServiceMessages email address, which would help parents identify incoming emails from both the school and Tuition Management