Adding the account information to the Welcome Letter

Good morning,


We have been receiving Voice of the Customer feedback, calling attention to our Auto Debit Welcome letters not noting what account we will be debiting from for the year. I know we add the type of auto debit the Tuition Management account is set up for (CC, Checking, Savings) with the last 4 of the account number, on both the Important Information Email that goes out when the account is set up in Tuition Management, as well as on the Auto Debit reminders. The ask here is to include that same detail on the Welcome Letter.


Thank you

  • Michael Zuchowski
  • May 19 2022
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