If a check mailed to the lockbox fails the family should be notified, but currently they are not

Currently families receive a $30 Failed Fee from Smart Tuition if their check fails, but they aren't emailed or notified in any way. Families are notified if their automatic payment fails so the process should be the same for checks sent (ie. Invoice Payments) as well.

Sending an email should also be an available option for the the Blackbaud Finance Team to choose from if a check payment fails after it has been posted within Smart Tuition.

  • Ashley Kuha
  • Mar 24 2021
  • Under consideration
Blackbaud Tuition Management / Communications
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  • Ashley Kuha commented
    March 30, 2021 20:01

    This would also be helpful for BNGN failed payments

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