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Consistent verbiage across all communications : IE Smart Family ID
Currently there are varying terms referring to the Smart Family ID leaving room for confusion with the families, this should be consistent across all communications. Examples : Invoice email refers to it as "Smart Tuition ID" Downloaded invoice ...1 Implemented
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Log changes to Payment Date
Under the Payment Settings, currently any changes to the Payment Date do not generate a line under the 'Change Log'. Adding this feature would be very helpful.1 Implemented
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Award Letters > Generate > Electronic Letter
When you select the Electronic template option and click Preview for award letters the next screen shows "Ok" and "Cancel". If a user clicks "Ok" that actually sends the letter. Please update the verbiage from "Ok" to "Send" or when a user clicks ...0 Implemented
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Bulk In School Payments
It would be great if we were able to post in-school payments for a group of students at one time. For example, you have 50 deposits for50 student's enrollment fee, at this time you will have to open each account individually and enter the payment ...0 Implemented
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Allow families to see prior year award letter in current year
I often get requests from families to get a copy of their prior year award letter. Because the prior year is closed out, they are unable to access it. Could you please rollover the prior year communication (or specifically, their award letter) and...1 Implemented
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Allow school admins to force payment plan change
Our school has Open Enrollment. Families must be done paying by May 1st. When a family enrolls after Sept 1st, school admins should be able to Activate the family with an altered payment plan (different from those who enrolled prior to September 1...0 Implemented
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Accept international credit cards
Currently, Smart Aid doesn't accept international credit cards for families outside of the US whom are completing a financial aid application. By allowing this, we are able to better serve our schools and their families who are from outside of the...0 Implemented
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onBoard/Smart Contract Deposit Failed Payment Followup
When using the onBoard/Smart Contract Deposits if a parent has a failed payment Smart Tuition should follow up with them. Since the charges are adde to our fist billing month (July) if the payment failed Smart will not follow up until July. At the... -
Custom Report of in school payments with student name and grade
It does not appear that this can be created with the current custom report iterations. We would need to pull a report that includes this information that can be filtered for payment date.0 Implemented
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Send Families Notifications for "Insufficient Funds" Automatic Payment Failures
This is a request from ADNY. It would be great if we could send families email notifications for automatic withdrawal payments that fail due to insufficient funds. As of now we send emails for all other failure reasons below except for insufficien...0 Implemented