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Autopay needs to still receive itemized invoices
When a parent is signed up for autopay, they receive a reminder email saying to click and sign on their account for more information. Instead, they should receive an itemized invoice within that email so that they don't have to click around to fin...6 Under consideration
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Updates to Invoice Due Date and Late Fees
Good Afternoon I have had several requests over the last few years to review the way we create our monthly invoices. Thre are 2 aspects that have been requested for review. The two aspects are the due dates for past due amounts, and how we present...0 Under consideration
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We should be able to force an invoice to be generated despite the balance due for a particular month.
The system currently will not generate an invoice if the balance for the month is zero or negative. There should be a feature created that can allow an invoice to be generated despite the balance due for the month. This would help in situations wh...1 Under consideration
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It would be very helpful if we could run an aging report with a date range.
An Aging Report based on a certain date would be helpful when reconciling with Accounts Receivable.2 Under consideration
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Create a detailed statement accessible to parents that includes running balances and payments
If families request one, we now have to download their billing details, and manually put in their payments to get an overview of their running balances.5 Under consideration
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Improve Excel formatting on Reports generated by Smart Tuition.
Reporting in Smart Tuition The Excel formatting on Reports generated by Smart Tuition requires numerous edits to be able to work with the report. For example, there are merged cells, empty columns and recurring row headers that interfere with colu...0 Under consideration
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Text Message Opt Out List
Please provide a report of users who have opted out of text messages. It is very helpful to see who is and who is not receiving follow up text messages.1 Under consideration
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Smart Tuition Invoices
Invoice layout should have school name and address not just the new logo option. Having the Blackbaud name and address is good for parents who send payments to Blackbaud but most of my parents are on auto debit. However, parents still need to uplo...0 Under consideration
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Allow the ability to push award amounts to Tuition Management more than once
Financial Aid awards change, especially if a family requests additional aid or if our school awards them a different amount due to other students withdrawing. The "push to Smart" feature is only available for a student once, but it's a manual proc...0 Under consideration
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Include in "Failed Bank Payment" email that a 2nd attempt will be made 10 days from the first draft
Most parents will not remember this from ST Welcome letter especially if first time their draft failed and later in the school year1 Under consideration